Wish list

To place an order, select your size and quantity, then click ‘Add to Bag’. Review your items by clicking the bag icon in the top right corner. You can continue shopping or proceed to checkout to complete your order.

Once you have your selected items in your Bag, simply click the ‘Checkout’ button. You will then be prompted to either sign in to your account or create an account. Next, choose your preferred shipping method and enter any discount codes or credit vouchers that you may want to use. Finally, you will be directed to complete your payment. A confirmation email will be sent to your registered email address containing the contents of your order.

We accept all major credit and debit cards, and PayPal. At checkout, place your order and accept our terms of shopping.

If an error message keeps occurring during your checkout process, more often than not there is a credit card problem, or an error with the billing or shipping address you are trying to use. To fix this error, try re-formatting the names and addresses in your billing or shipping information. If the error message keeps re-occurring, please email our customer service team info@watababe.com

This should be instant however please allow up to 2 hours for your confirmation email to be received in your registered email address inbox. We recommend checking your Junk/Spam mail folder as well. If you do not receive a confirmation email within this time frame, simply send an email to our Customer service info@watababe.com

What you may be seeing is an authorization, a common bank practice to ensure sufficient funds and account authenticity. This will clear within 48 hours, showing only one charge. If you need assistance, contact your bank. If you received two confirmation emails with different order numbers, email us at info@watababe.com immediately to cancel and refund the duplicate order before dispatch.

All orders that have been cancelled before being shipped will be refunded in full to your original payment method. Unfortunately, we are not able to cancel an order after it has already been shipped. You are more than welcome to return your items for a refund/return as per our Returns Policy

Once an order is placed, changes can't be made. Contact our Customer Care team to help you get in touch with the shipping carrier for parcel redirection.

The good news is we have a team dedicated to re-stocking popular items within a 2-3 week period. Sign up to our back in stock notification option on the website to be emailed when what you’re after is back on our (virtual) shelves. We’d also recommend checking back on our website regularly as we restock returns daily! Be sure to keep an eye on our New In page for all our latest Styles

All orders are dispatched from our headquarters in London.

If your tracking information states that your package was delivered by the carrier but you have not received it, please contact us within 7 days to file a claim. We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete.

Please Note – Mermaids Swimwear LTD does not hold or accept responsibility for packages that have been reported as delivered by the carrier.

Our swimwear is made from four way stretch lycra fabric.