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What you may be seeing is an authorisation. This is a common bank practice when handling credit card transactions, to ensure sufficient funds and account authenticity. This authorisation will clear and you will see only one charge for the order you have placed. Please note that your bank may take up to 48 hours to clear the authorisation. If you need help speeding up the process, you can contact your bank to assist you. Unfortunately, as this is a bank procedure, we cannot assist with authorisation clearances. If you’ve received two confirmation emails with two different order numbers, then it looks like a duplicate order has been placed. Please email info@watababe.com immediately in this situation so that we can make every effort to cancel and refund your duplicate order before its dispatched.

Ordering online from Watababe is easy! When viewing an item, simply select your size and quantity needed and then click ‘Add to Bag’. You can review the items in your Bag at any time by clicking on the bag icon in the top right corner of every page. Once you have reviewed the items in your shopping bag, you can either continue shopping or continue to checkout and place your order.

Once an order has been placed, unfortunately no changes can be made. We recommend contacting our Customer care team who will help you get in touch with the shipping carrier to assist with having the parcel redirected for you.

All Orders are dispatched from our headquarters in London

We accept all major credit and debit cards and PayPal. Once you have gone through to the checkout and have placed your order you will then accept all of the terms of shopping with us at Watababe

If your tracking information states that your package was delivered by the carrier but you have not received it, please contact us within 7 days to file a claim. We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete. Please Note – Mermaids Swimwear LTD does not hold or accept responsibility for packages that have been reported as delivered by the carrier.

The good news is we have a team dedicated to re-stocking popular items within a 2-3 week period. Sign up to our back in stock notification option on the website to be emailed when what you’re after is back on our (virtual) shelves. We’d also recommend checking back on our website regularly as we restock returns daily! Be sure to keep an eye on our New In page for all our latest Styles

This should be instant however please allow up to 2 hours for your confirmation email to be received in your registered email address inbox. We recommend checking your Junk/Spam mail folder as well. If you do not receive a confirmation email within this time frame, simply send an email to our Customer service info@watababe.com

If an error message keeps occurring during your checkout process, more often than not there is a credit card problem, or an error with the billing or shipping address you are trying to use. To fix this error, try re-formatting the names and addresses in your billing or shipping information. If the error message keeps re-occurring, please email our customer service team info@watababe.com

All orders that have been cancelled before being shipped will be refunded in full to your original payment method. Unfortunately, we are not able to cancel an order after it has already been shipped. You are more than welcome to return your items for a refund/return as per our Returns Policy

Once you have your selected items in your Bag, simply click the ‘Checkout’ button. You will then be prompted to either sign in to your account or create an account. Next, choose your preferred shipping method and enter any discount codes or credit vouchers that you may want to use. Finally, you will be directed to complete your payment. A confirmation email will be sent to your registered email address containing the contents of your order.

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An FAQ section can be used to quickly answer common questions about you or your business, such as “Where do you ship to?”, “What are your opening hours?” or “How can I book a service?” It’s a great way to help people navigate your site and can even boost your site’s SEO.